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HP Customer Support

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Let HP find my products

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HP can identify most HP products and recommend possible solutions.

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We were able to retrieve the warranty status but not all the product information tied with the serial number. Sorry for the inconvenience.

Product name unavailable

Warranty status: Unspecified Manufacturer warranty has expired - See details

Active: Covered under Manufacturer warranty Active: Covered under Extended warranty, months remaining month remaining days remaining day remaining - See details

Serial number:

Product number:

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Success! This product was successfully added to your profile.

Error: We were unable to validate the serial number and add this product to your profile. Please visit your dashboard to add the product at another time. The contact options listed below are still valid.

Warranty status types

‘Manufacturer’s warranty’ refers to the warranty included with the product upon first purchase.

‘Extended warranty’ refers to any extra warranty coverage or product protection plan, purchased for an additional cost, that extends or supplements the manufacturer’s warranty.

Verify product

The serial number provided does not match the previously selected product. It matches the product:

Would you like to view your contact options for the new product?

Select ‘Continue’ to proceed to the new product. Or ‘Return’ to go back to the original product and enter new entitlement information.

Warranty types

Warranty removed from product: This product was designated to be returned to HP. Thus, the warranty has been removed from this product.

Warranty withdrawn refurbished product: References a warranty that no longer applies, because the product has been refurbished as was sold ‘as is’ without a warranty.

Product sold by third party: This product was sold by a third party. Any warranty support needed would be completed by the third party that sold the product.

Product has been exchanged: This product has been exchanged for a new or refurbished product. Please use the product number and serial numbers of the new product to validate warranty status.

Product sold without warranty: This product was sold by a reseller. Any warranty support needed would be completed by the reseller that sold the product.

Unable to determine warranty status

We are unable to determine your warranty status for the product and serial number provided.

Please return to the product information page and verify the numbers provided or try again later.

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Country/Region: Flag

United States